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Notes on creating a voicemail greeting: 

 We  installed our first clients’ voice mail in 1984 or 85. I believe  the cost was   over $8,000.00 for  a small system with limited  features. Now  it is included in most  Cloud based  systems or  available at  very little  cost. However I  believe  that many use it as if  one  was playing hide and seek, and  using it  as if  hiding  behind  a tree rather  than taking  the  call. You   can do  two  things; take  the  call or  get  another voice mail  box for those that  you regularly  communicate  with. When used properly I  think of it  as non-simultaneous  conversation that  improves prodictivity. 

Another  solution is  to  use  a cloud  based  system with UC, Unified Communications. It is  like IM but  is used   by  those yo need to  touch base  with often. More  on  this in a coming post.

For now  try  to use  voice mail effectively.

Sound upbeat in your message. When recording, be sure to say your message with a smile on your face. It’s obvious when people aren’t happy in their message. Since your work revolves around keeping happy customers, do your part by keeping a happy-sounding voicemail message.

Don’t rush. It’s important to speak slowly and clearly when leaving your next voicemail greeting. Have you ever called someone and the message sounds like one big word? Don’t be that guy. Pronounce your words and take pauses between your sentences

Avoid background noise. Whether you have music playing in your office, or you’re sitting in a coffee shop, background noise can make it difficult for your customers to understand your greeting. Limit the noise around you when you leave your voicemail greeting.

Rehearse or write down your message before recording it. Remember that old saying “practice makes perfect?” It’s certainly true when it comes to creating an electronic greeting. The more you’ve rehearsed, the easier the message will be to restate. If you don’t have time to practice, writing down the greeting before recording it – and then reading it aloud from the paper – may help you stay focused on the correct wordi


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